5 Royal Crescent, Glasgow G3 7SL Telephone: 0141 331 6650 SMS: 07860018421

Covid-19 Update

Covid-19 Update

04 November 2021

Covid-19 Update

Updated 17:30 on 04/11/2021

We’re keeping our service provision under continuous review, taking account of emerging Covid restrictions and advice; with additional short term adjustments to reflect the COP-26 event. 

For more information on the COP-26 event visit:

Our service provision from Monday 8th November (subject to COP-26 disruption) is as follows:

5 Royal Crescent Office

  • Our office at 5 Royal Crescent will be open, with controls to ensure your safety and that of staff. 
  • All other methods of contacting staff remain in place as per the details below. 
Guidance for attending the office:
  • Please continue to contact us by telephone in the first instance.
  • If you require to visit us in person, please call or email in advance to arrange an appointment.
  • Visitors to the office will be limited to 1 person per household (unless alternative arrangements agreed in advance) and will be required to ‘check in / out’ using the GWHA QR code displayed in the reception area. Please visit for more information.
  • To maintain social distancing no more than 2 persons will be admitted to the reception area of the building at any one time, so you may be asked to wait outside upon arrival. Please be aware that priority will be given to visitors who have made advance appointments.
  • Hand sanitiser, masks and gloves are available for your use within the reception area.
  • Screens have been installed to our reception and interview areas to assist with Covid safety.

Concierge Stations

  • Our concierge stations remain closed at this time.
  • Concierge teams are focused on day-shift duties. Priority is being given to cleaning of high-touch areas. Any changes to this service will be communicated in a timely manner.
COP-26 Impact 
There may be delays due to local road disruption as a result of the COP-26 event. It is the contractor’s intention to provide a business as usual service, however it is anticipated there will be a level of disruption which may impact normal services.  Repairs being reported may require to be prioritised, with the potential for response times to be impacted as a result. Should there be an impact on any reported repair the contractor will call you back.

Emergency Repairs

  • Our contractors continue to attend to Emergency Repairs. A repair is an emergency if a delay in attending to it could represent a significant risk to health, safety or security, or could cause significant damage to property.
  • To report an Emergency Repair during normal working hours (Mon-Fri, 9am-4pm) please call 0141 331 6652.
  • To report an Emergency Repair outwith normal working hours, please call City Building on 0800 595 595. This number is freephone from landlines and mobiles.

Routine Repairs
  • To report a Routine Repair, please call 0141 331 6650, follow instructions to leave a voicemail and we will respond to the message and instruct works, where appropriate. Alternatively, e-mail details to

Annual Gas Servicing
  • COP-26 Impact - Where possible services have been scheduled out-with the period of anticipated disruption. In the event of unavoidable delay we request your understanding, and flexibility to ensure the service is carried out as soon as possible. 
  • We continue to undertake annual gas services in Tenant’s homes in line with our statutory obligations and Government guidelines. 
  • If your service is due we will make contact several weeks in advance. 
  • We request your co-operation in agreeing access arrangements, disclosing whether you have experienced any Covid-19 symptoms, and in your continued adherence to maintaining social distancing while our contractors are in your home. 
  • Gas Safety checks fall within the Scottish Government’s definition of essential works therefore, please ensure access is provided upon request. 

Property Inspections
  • For the duration of the COP-26 event planned inspections have been suspended.
  • We are working to address the backlog of repairs which require property inspections, aiming to address all within the coming weeks and months and would appreciate your continued patience.
  • In instances where you consider that a previously reported repair now requires urgent attention, please contact us on 0141 331 6650 or via email at 
Environmental Services

Planned industrial action impacting the collection of refuse by the local authority is ongoing. Please refer to GMB industrial action questions and answers - Glasgow City Council for detail.
  • Routine Environmental Services, as per the expected Hard Landscaping and Waste Management schedule, are being undertaken. Caledonian Maintenance are undertaking scheduled weekly / fortnightly / Monthly cleaning.  Please contact the Estates Services Team for further information on your scheduled contractor attendance days 
  • Please see the following update in relation to Glasgow City Council Bulk uplift services which changed on 5th July 2021: here. Previous kerb-side bulk waste collection arrangements are no longer applicable. To ensure Fire Safety in the common areas of your home please keep stairs/ landings and basements clear of bulk items. 
  • For details of the Total Homes bulk uplift initiative, read more here.
  • If you become aware of any potential bulk waste health and safety issues within your communal areas or backcourt, or have any household items you wish advice on how best to dispose of please contact us as per the details outlined below.  
How to contact us/ future service updates

  • All non-urgent enquiries/repairs and correspondence, including complaints, should be directed as under-noted. 

Repairs and Property Matters
Rent/ Tenancy Matters
GWEn Property Factoring
Estates Services
Accounts Payable
All other enquiries

  • If you do not have email/internet access, call 0141 331 6650 for current service information. Alternatively, leave a voicemail message and a member of staff will respond within 1 working day (Monday-Friday).  
  • If you are concerned about the health and welfare of a neighbour, please let us know. 
  • Email us on if you have recently changed your contact details.
  • Please remain vigilant to information on our website or follow us on Twitter (@GlasgowWest4) and Facebook (GlasgowWestHA) where we will provide updates in the event of any further material changes in our services. 
  • We have also produced a series of factsheets with helpful information to support you during the ongoing restrictions. Factsheets are available on our website and will be updated fortnightly. Read the latest version here.

We look forward to resuming full service as soon as possible. In the meantime, please all stay safe and follow Government advice. 

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Glasgow West Housing Association
5 Royal Crescent
G3 7SL

CALL: 0141 331 6650
Repairs: 0141 331 6652
Tenancy: 0141 331 6651

Phone: 0141 331 6650
Repairs: 0141 331 6652
Tenancy: 0141 331 6651

Fax: 0141 331 6679
SMS: 07860018421
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