5 Royal Crescent, Glasgow G3 7SL Telephone: 0141 331 6650 SMS: 07860018421

Covid-19 Update

Covid-19 Update

18 August 2021

Covid-19 Update

Updated 09:30 on 02/08/2021

We’re keeping our service provision under continuous review, taking account of the emerging restrictions and advice. As of 19th July 2021 Scotland moved to Level 0 with guidance from the Scottish Government to:

Our current service provision is as follows:

Our Offices
  • Our central office continues to be closed.
  • We are able to offer appointments on Mondays, Wednesdays and Fridays for any critical matter(s) that cannot be resolved by telephone or email.  
  • Entry to the office is strictly by appointment only. Please call or email to arrange an appointment.
  • Majority of our staff are homeworking in line with Government advice. 
  • We anticipate ongoing disruption in our response timescales and service standards: examples include responding to postal mail, Freedom of Information requests and Formal Complaints. 
Concierge Stations
  • Our concierge stations are closed.
  • Concierge teams are focussed on day-shift duties. Priority is being given to cleaning of high-touch areas. Any changes to this service will be communicated in a timely manner.
  • Emergency Repairs
    Our contractors continue to attend to Emergency repairs. A repair is an emergency if a delay in attending to it could represent a significant risk to health, safety or security, or could cause significant damage to property.
    To report an Emergency Repair during normal working hours (Mon-Fri, 9am-4pm) please call 0141 331 6652.
    - To report an Emergency Repair outwith normal working hours, please call City Building on 0800 595 595. This number is freephone from landlines and mobiles.
  • Routine Repairs
    - Our contractors have resumed a routine repairs service from 26th April 2021. We anticipate that response times will be impacted initially whilst our contractors work through the backlog of outstanding works, and would appreciate your continued patience.
    - To report a Routine Repair, please call 0141 331 6650, follow instructions to leave a voicemail and we will respond to the message and instruct works, where appropriate. Alternatively, e-mail details to
  • We continue to undertake annual gas services in Tenant’s homes in line with our statutory obligations and Government guidelines. If your service is due we will make contact several weeks in advance. We request your co-operation in agreeing access arrangements, disclosing whether you have experienced any Covid-19 symptoms, and in your continued adherence to maintaining social distancing while our contractors are in your home. 
  • Gas Safety checks fall within the Scottish Government’s definition of essential works therefore, please ensure access is provided upon request. 
Environmental Services
  • There are no planned changes to the Local Authority refuse collection arrangements.
  • Routine Environmental Services, as per the Soft Landscaping schedule, are now being undertaken with the service recovery actions complete. The Close Cleaning recovery plan is complete with Caledonian Maintenance undertaking scheduled weekly/ fortnightly/ monthly cleaning. Please contact the estates team for further information on your scheduled contractor attendance days.
  • Please see the following update in relation to Glasgow City Council Bulk uplift services which changed on 5th July 2021 here. Previous kerb-side bulk waste collection arrangements are no longer applicable. To ensure Fire Safety in the common areas of your home please keep stairs/ landings and basements clear of bulk items. 
  • For details of the Total Homes bulk uplift initiative please read more here.
  • If you become aware of any potential bulk waste health and safety issues within your communal areas or backcourt, or have any household items you wish advice on who best to dispose of please contact us as per the details outlined below.  
How to contact us/ future service updates
  • All non-urgent enquiries/repairs and correspondence, including complaints, should be directed as under-noted. 
Repairs and Property Matters
Rent/ Tenancy Matters
GWEn Property Factoring
Estates Services
Accounts Payable
All other enquiries

  • If you do not have email/internet access, call 0141 331 6650 for current service information. Alternatively, leave a voicemail message and a member of staff will respond within 1 working day (Monday-Friday).  
  • If you are concerned about the health and welfare of a neighbour, please let us know. 
  • Email us on if you have recently changed your contact details.
  • Please remain vigilant to information on our website or follow us on Twitter (@GlasgowWest4) and Facebook (GlasgowWestHA) where we will provide updates in the event of any further material changes in our services. We have also produced a series of factsheets with helpful information to support you during the ongoing restrictions. Factsheets are available on our website and will be updated weekly here.
We look forward to resuming full service as soon as possible. In the meantime, please all stay safe and follow Government advice. 

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Glasgow West Housing Association
5 Royal Crescent
G3 7SL

CALL: 0141 331 6650
Repairs: 0141 331 6652
Tenancy: 0141 331 6651

Phone: 0141 331 6650
Repairs: 0141 331 6652
Tenancy: 0141 331 6651

Fax: 0141 331 6679
SMS: 07860018421
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Registered with the Scottish Housing Regulator HEP 126. Registered under the Co-operative and Community Benefit Societies Act (2014): 1955 RS.
Registered as a Scottish Charity SC001667.