As part of our drive towards Customer Service improvement we are reviewing our Contractors Code of Conduct Statement.
Last week tenants were involved in a discussion around key priorities with the key themes being:
• Enhancing communication from contractors before works commence.
• Setting out reasonable expectations for the behaviour and cooperation of tenants during works.
• Increasing awareness and benefit of providing constructive feedback towards service improvement once works complete.
We will now consult with the primary contractors we use, with view to it becoming a shared vision for our services.
Glasgow West Housing Association
5 Royal Crescent
Glasgow
G3 7SL
CALL: 0141 331 6650
Repairs: 0141 331 6652
Tenancy: 0141 331 6651
Phone: 0141 331 6650
Repairs: 0141 331 6652
Tenancy: 0141 331 6651
Fax: 0141 331 6679
SMS: 07860018421
E-Mail: admin@glasgowwestha.co.uk
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Registered with the Scottish Housing Regulator HEP 126. Registered under the Co-operative and Community Benefit Societies Act (2014): 1955 RS.
Registered as a Scottish Charity SC001667.
For authorised staff users only.