Emergency Contact Numbers

NEWS & EVENTS

Due to COVID-19, our contractors will attend to Emergency repairs only and they will do so at the earliest opportunity.

To report an Emergency Repair during normal working hours (Mon-Fri, 9am-4pm)and outwith normal working hours, please call City Building on 0800 595 595. This number is freephone from landlines and mobiles.

· You can find our latest service update here.

This service is for emergencies only. For further information please refer to your Tenancy Agreement, or click the link to the repairs section of the Tenants Handbook at the bottom of this page. For guidance on non-emergency repairs please call 0141 331 6650. The qualifying repairs process is currently suspended. Please click on this link for further information on your Statutory Right to Repair.

Emergency Repairs	Rechargeable Repairs
Where there is a risk to health, safety or security, or where a delay in attending may result in significant damage to the property. Water ingress to your home, lift break-downs and loss of central heating/hot water (in cold weather) are examples. Loss of TV signal, and tripped electrics due to a fault in your appliances are NOT Emergency Repairs.	If you contact an out-of-hours contractor for a repair that is not an emergency, or for a repair that is your responsibility, you will be recharged the full cost, including the premium call-out rate which is often in excess of £150.00. Repairs caused by faults in your appliances will also be recharged to you.

Out of Hours Emergency Numbers

Emergency Type	Company	Phone Number	Comments
Gas Leaks	National Grid	0800 111 999	N/A
Electric Supply Faults	Scottish Power	0800 092 9290	N/A
Mains Water or Drainage Faults	Scottish Water	0800 731 0840	Water Faults
Mains Water or Drainage Faults	Scottish Water	0845 601 8855	Information Line
Roads & Street Lighting Faults	City Lighting	0800 37 36 35	(Not stair or back court lighting)
Police Emergency	N/A	999	Non-emergency 101
Health Emergency	NHS24	111	Urgent health advice
Social Work	GCC	0800 811 505	N/A
Homelessness	Hamish Allan Centre	0800 838 502	N/A
Housing Support (Keith Court/Walker Court)	Cordia	0141 276 2020	N/A

For All Stock	Company	Phone Number
All trades inc gas/electric heating fault and chute blockages	City Building	0800 595 595
For other queries, contact your concierge:
Blythswood Court Concierge	GWHA	0141 428 3246
St Vincent Court Concierge	GWHA	0141 428 3247
Hyndland Concierge	GWHA	0141 428 3248