We are looking for a highly motivated individuals to support our Property Services Team providing enhanced customer service through the provision of quality advice, information and support to residents and the community.

 

Services Coordinator
Grade 8 37,412 - 40,476 per annum (effective from 01/04/17)
Interview:  W/C 17 April 2017

CORE RESPONSIBILITIES

  • Fostering a proactive team culture that demonstrates ownership and ensures the successful delivery and achievement of operational and performance standards.
  • Developing of comprehensive and accurate recording, reporting and administrative systems, demonstrating compliance with legislative and regulatory standards and reflecting best practice.

KEY TASKS: REPAIRS AND FACTORING SERVICES

  • Driving excellent customer services, managing service satisfaction and mitigating complaints.
  • Leading response repairs services, including void management, termination of tenancy, decanting, medical adaptations and alterations and improvements.
  • Leading factoring operational services
  • Co-ordinating regulatory submissions for Property Services Team.
  • Effective management and support of small team, including annual performance reviews, SMART Team Plans, regular planning & support sessions.

The successful candidate will be a dynamic, performance driven team leader with a positive track record in a customer-focused environment.  Role flexibility, proficient IT skills, excellent communication, multi-tasking, interpersonal and report writing skills are essential for this post.

 

Role Profile

Cover Letter, Guidance Notes & Equal Opportunities

Person Specification for Completion

Application Form



Property Services Officer
Grade 6/7 26,748 - 34,350 (effective from 01/04/17)

Interview:  W/C 17 April 2017


CORE RESPONSIBILITIES

  • High level of technical/specialist knowledge, focussing on the protection of property assets through the delivery of major repairs/cyclical and reactive maintenance services. 
  • Leading projects from inception to delivery, including specifications, design team and contractor management, contract administration and performance reporting.
  • Maintaining comprehensive and accurate records, reporting and administrative systems. 

KEY TASKS:

  • Responsibility in respect of all property management front line services, within delegated authority levels.
  • Developing, procuring and delivering projects, including contract administration and performance reporting, and liaising with owners and other relevant stakeholders, in relation to factored properties.
  • Property inspections/reporting to assess compliance with legal and regulatory standards, to inform maintenance strategy and works programmes.
  • Preparing works specifications and tender documentation in line with procurement strategy.
  • Issuing repairs instructions/specifications and ensuring contractor compliance.
  • Assessing contractor performance in respect of quality and performance in all asset management functions.

The successful candidate will be performance driven, have residential project management and procurement experience and will demonstrate role flexibility, proficient IT skills, excellent communication, multi-tasking and interpersonal skills.

Closing Date for all posts: 12 noon, Monday 27 March 2017


Role Profile

Cover Letter, Guidance Notes & Equal Opportunities

Person Specification for Completion

Application Form

 


 

Notices

Vacancies

Please check our vacancies page for our current vacancies.


CIH Income Management

GWHA is pleased to advise that we have been recognised by the Chartered Institute of Housing in respect of our on-going work in income management. Please see CIH Certificate of Recognition for further information.


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