Find here a copy of our Comments and Complaints Policy.

Comments and Complaints Policy


If you would like to formally record a comment or complaint, please use the feedback form below which you can fill out and return to our office or email to admin@glasgowwestha.co.uk

Feedback Form


Alternatively, please click below to access our online contact form, ensuring you provide sufficient information to allow us to investigate.

Online Contact Form

 

Significant Performance Failures

If you are a tenant (or an individual or group representing tenants), and you have significant concerns about the way we operate, you have the right to report this to the SHR.  You should raise your concerns with us in the first instance to give us a reasonable time to respond and/or fix the failure.  A Significant Performance Failure (SPF) is not an individual tenant complaint about services.  Further information about SPFs is contained within our Comments and Complaints Policy and within the Scottish Housing Regulator's guidance leaflet, which you will find below.

SHR Significant Performance Failures

Notices

AGM 2018

Our AGM will be held on Monday 25 June 2018, 6;30pm at the Sandyford Henderson Memorial Church Hall, 13 Kelvinhaugh Street. Invitations will be sent at the beginning of June.


Changes to Fire and Smoke Alarm Regulations

We are alert to the Scottish Government’s news release (18/03/18) and confirm our MC will be exploring options for ensuring compliance. 


Calendar - Incorrect Telephone Number

Please note that the office telephone number on our 2018 Calendar is incorrect and our main switchboard telephone number is 0141 331 6650. We apologise for any inconvenience this may have caused.


Press Statement

Please follow this link to read statement provided to the press 8/12/17 regarding Berkeley Street Bins.