Find here a copy of our Comments and Complaints Policy.

Comments and Complaints Policy


If you would like to formally record a comment or complaint, please use the feedback form below.

Feedback Form


Alternatively, please click below to access our online contact form, ensuring you provide sufficient information to allow us to investigate.

Online Contact Form

 

Significant Performance Failures

If you are a tenant (or an individual or group representing tenants), and you have significant concerns about the way we operate, you have the right to report this to the SHR.  You should raise your concerns with us in the first instance to give us a reasonable time to respond and/or fix the failure.  A Significant Performance Failure (SPF) is not an individual tenant complaint about services.  Further information about SPFs is contained within our Comments and Complaints Policy and within the Scottish Housing Regulator's guidance leaflet, which you will find below.

SHR Significant Performance Failures

Notices

Multi-Storey Fire Safety Statement

Following the tragic events at Grenfell Tower in London please click here to view Glasgow West's Statement on Fire Safety in Multi-Storey & Deck Access Properties.


AGM 2017

Our AGM will be held on Monday 26 June 2017 at 6.30pm at the Sandyford Henderson Church, 13 Kelvinhaugh Street, G3 8NU.  Invitations will be sent out week commencing 5 June.


Glasgow West Online Account

Your Online Customer Account is now available, if you are a tenant or owner and have not yet registered for your online account click here to register, if you have already registered click here to login.


Glasgow Housing Register Northwest

Glasgow West Housing Association operates a common housing register.  All applications must now be made online and we will no longer issue paper forms.  Please visit the Apply for a House page for more details on how to apply online.


CIH Income Management

GWHA is pleased to advise that we have been recognised by the Chartered Institute of Housing in respect of our on-going work in income management.  Please see CIH Certificate of Recognition for further information.